FAQS

VR
FAQ

The target market of the DH LASER brand has continued to develop over the years and is deeply loved and recognized by customers. Now, we are vigorously expanding the international market and confidently promoting the DH LASER brand to the world.

  • FAQ
  • Are you trading company or manufacturer ?

    We are factory.Manufacturing for 15 years, Factory in China optical Valley Wuhan, Welcome to visit our factory!

  • what kind of certificate you have ?

    We have ISO9001, ISO14001,PED,SGS,FDA,CE

  • Can you accept customized services and OEM?

    Can be customized and OEM, we have a professional technology and research and development team, Can provide you with professional and customized services,for the majority of customers with a full range of technical solutions.

  • What’s package, will it protect the products?

    We have 3 layers package. For the outside, we adopt wooden cases free of fumigation. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by waterproof plastic film.

  • How long is your delivery time?

    Generally it is 2days if the goods are in stock. Custom machines are shipped in 5-7 days.The factory has a long-term spot, sufficient inventory

  • I know nothing about this machine, what type of machine should I choose?

    We will help you choose the suitable machine and share you the solution; you can share us what material will you welding and the size & depth of welding.We have different models for you to choose from.

  • When I got this machine, but I don’t know how to use it. What should I do?

    We will send operation and manual video for the machine. Our engineer will do training online. If needed, you can send the operator to our factory for training.

  • What is your terms of payment ?

    30% T/T in advance ,balance before shipment.

  • If some problems happen to this machine, what should I do?

    We provide two years machine warranty. During the two-year warranty, in case any problem for the machine, we will provide the parts free of charge (except for artificial damage). We can deal with the problems through phone communication, video guidance,After the warranty, we still provide whole lifetime service. So any doubts,just let us know, we will give you solutions.

  • FAQ

      Chat with Us

      Send your inquiry

      Choose a different language
      English
      Latin
      Polski
      dansk
      Ελληνικά
      français
      العربية
      Español
      日本語
      한국어
      Português
      русский
      Tiếng Việt
      Türkçe
      Deutsch
      Current language:English